We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Many companies practice corporate social responsibility because it positively affects their communities. Corporate social responsibility efforts also help keep a company ethical and accountable for its actions.
These can be tangible gains, such as increased earnings, or intangibles such as pride and self-worth. People generally feel good about working with and for philanthropic businesses. Companies with CSR programs tend to have good public images, which can give a company a competitive advantage in the market. When researching a company , look for prominent displays of CSR efforts and achievements on its website, social media and branding.
Companies with good CSR practices often attract talented job candidates and have high employee morale and retention rates. Employees who take pride in the company they work for are more likely to be productive, creative and engaged. Some groups, such as millennials, tend to seek jobs with companies that care about society and the environment. Related: 20 Strategies for Employee Retention.
Companies that effectively practice social responsibility can also attract socially conscious customers. These benefits of CSR can translate to a more financially stable employer. CSR projects that benefit a community often gain positive local or national media attention.
The opposite can also occur. Organizations that engage in operations or activities that are damaging to their communities might get negative media attention. Search online to see if a company has received press surrounding its social responsibility efforts or lack thereof. Many investors like to know their money is supporting a company that has both a strong and successful business model and commitment to good causes.
Similarly, benefactors who want to positively support their communities are more likely to contribute to worthy nonprofits, which often rely on donations and fundraising to carry out their missions. Find jobs. Company reviews. Find salaries. Upload your resume. You could gain this at school, or by working weekends and holidays with a company or relative who works as a CSR coordinator.
Potential employers will always be pleased to see work experience listed on your CV. As a CSR coordinator you will be responsible for helping to develop policies relating to a variety of important factors such as the ethical and sustainabilty policies. Angharad Rosser is a corporate social responsibility co-ordinator for Dawnus Construction, an international civil engineering and building company.
Need advice on careers and apprenticeships? Search permanent and contract roles, find apprenticeships. As these are external websites, the number of vacancies related to your preferred role may vary. New opportunities will be posted as they come up. As a CSR coordinator, you could progress into a more senior managerial role within an organisation. Alternatively, you could set yourself up as a self-employed consultant and offer advice to a range of businesses.
My role sees me working closely with local employment support groups and educational facilities, to support those looking to get back into work. One aspect of my role I enjoy is being an ambassador for encouraging more women into the industry.
I also work with local charities and community groups to try to leave a positive impact in the areas that surround our on-going projects. I had no previous site experience or construction knowledge but decided to give it a go. A few weeks turned into a few months and then I was offered a position on a trainee programme with Stradform, which was then taken over by Vinci Construction.
I completed an HNC in building studies, which gave me a good understanding of the different aspects of construction, and I was able to relate what I learned to activities out on site.
My job involved inspecting the work of the sub-contractors, closing out any defects and then handing over the building to the client. I got an opportunity to work as a community engagement officer with responsibility for organising site visits and work experience opportunities with local schools, colleges and universities.
I really enjoyed this role so when the opportunity came up to do it full time with Dawnus I jumped at the chance.
My role sees me closely with local employment support groups and educational facilities, to support those looking to get back into work. You should also list any benefits that set your firm apart, like paid vacation time or family leave, commuting credits, and childcare reimbursements. Now you need a compelling call to action so prospective candidates know exactly how to apply. Let them know who to contact at your company to apply, and how and where to submit an application, resume, and supporting documents.
Customer service reps are the first line of contact your customers have with your business, and a great job posting is just the start to finding great hires.
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